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It's actually a simple process. Call the 1-800 number in the kit, email a pic of the broken tool, and they send you a replacement.

The Ford accessories website has a new Ford branded tool kit roll for trucks now. From the site: The Ford Truck Roll-Up Tool Kit is an 86-piece tool kit roll that stores easily under the rear seat. The bag is loaded with premium quality curated tools to perform vehicle maintenance or common...