So after a few weeks of back and forth and installing and removing the cover 5 times, I have had enough. Emailed them and told them I want a RA to ship it back and a refund.
Waiting to hear back...
Will keep everyone posted.
Thanks for the responses everyone, appreciate all the info. I will be doing 'another install' next week sometime and will update this post.
Thanks again!
Ordered one of these covers for my truck. Received it and have been having issues with it not latching/locking properly on 2 panels on the passenger side.
After numerous emails to them, including pictures and videos of my install and the issues I am having, and being told that it is due to...
Took advantage of Ford's 20% off Memorial Day sale and my Ford points and ordered one today. Should have it in a few days and will update with my thoughts/etc.