RealTruck - GoRhino rebate frustration

[Dr. TJG DVM]

Picked up my '25 Lariat 4x4 just after the first of the year. Ordered a set of GoRhino slim running boards and a hard Tonneau cover from RealTruck on the 7th. The running boards were tagged as a $50 rebate. They were the boards I wanted and the rebate was a nice bonus. Went online and started filling out their form.
First they wanted a picture of the UPC code - they stuck the UPS shipping label directly over it and it will not peel off without tedium of slowly picking or tearing the product label. Called and 2 transfers later they emailed me the number.
Next, went back to the online form and tried to enter my part number - it's not listed in the drop down (1,243 choices but not mine). An hour later and 4 different people between RealTruck and their rebate processing contractor, everybody agrees I am entitled to the rebate but it's somebody else's problem to correct.
Finally, after being "elevated" I was assured this wasn't the first time it has recently come up, they have been working on it and it would be resolved in a few days. Fast forward 9 days... still not there. Another hour bouncing around and still - "they are working on it and should be resolved in a few days". Was assured that even if it didn't get resolved by the claim deadline of 1/31; I would "most likely" still be able to receive the rebate. Nobody seems willing (or able) to just push this through and get me the rebate they offered.
I see that RealTruck is a sponsor of this site (good for them) but some of the most frustrating customer service I have had in a long while. I have now wasted at least 2 1/2 hours and a few mm's of systolic blood pressure trying to get $50.

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[jmt8706]

The fine print says claims must be submitted by Feb. 28th, so I think you will be ok if you still need to sort it. Looks like Jan. 31st was the purchase deadline for the rebate.

https://static.thiecommerce.com/ass...26-01-01/a3efb60bf28d6aab16256f4e5bf7b58c.pdf

 

[Dr. TJG DVM]

After the last 10 days, I’m not going to hold my breath on them suddenly becoming dedicated to rectifying my situation. They haven’t done squat to this point

 

[Dr. TJG DVM]

Update: I saw a recommendation in another thread to DM RealTruck directly through this forum. I received a quick reply from Amber and fairly quickly was notified that the rebate issue had been resolved. I was able to submit it through their website on the first try. In addition she did credit me an equal amount as a refund which was a nice gesture. That is great customer service, exceeding what I expected after my initial interactions. Running boards and tonneau both installed and look great!

 

[jmt8706]

Update: I saw a recommendation in another thread to DM RealTruck directly through this forum. I received a quick reply from Amber and fairly quickly was notified that the rebate issue had been resolved. I was able to submit it through their website on the first try. In addition she did credit me an equal amount as a refund which was a nice gesture. That is great customer service, exceeding what I expected after my initial interactions. Running boards and tonneau both installed and look great!

Great to hear. I've ordered from them in the past and have had great service.

 

[Jason B]

Due to past experiences with rebates, I'll never again buy a product from anyone based on a manufactures rebate, for the reasons you posted. If they can't give the discount at purchase, I'll look elsewhere or pass.

 

[RealTruck]

Update: I saw a recommendation in another thread to DM RealTruck directly through this forum. I received a quick reply from Amber and fairly quickly was notified that the rebate issue had been resolved. I was able to submit it through their website on the first try. In addition she did credit me an equal amount as a refund which was a nice gesture. That is great customer service, exceeding what I expected after my initial interactions. Running boards and tonneau both installed and look great!

Thanks for giving us the chance to make this right for you! I'm always here if you need anything. Feel free to reach out any time!

 

[Dr. TJG DVM]

Due to past experiences with rebates, I'll never again buy a product from anyone based on a manufactures rebate, for the reasons you posted. If they can't give the discount at purchase, I'll look elsewhere or pass.

Oh I get that. They were what I wanted so was buying them regardless, but since they offered, I expected it to happen.

 

[RealTruck]

Due to past experiences with rebates, I'll never again buy a product from anyone based on a manufactures rebate, for the reasons you posted. If they can't give the discount at purchase, I'll look elsewhere or pass.

Always here to help do that or anything else you need just shoot us a message any time!

 

[Jason B]

Always here to help do that or anything else you need just shoot us a message any time!

Thanks, but I didn't mean your company. This was way back with computer parts.
In fact, I'll be ordering the Husky Aeroskin 2 soon as weather warms up a bit.

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