Touch Trace: Get the tracking information you need over the phone, at any time, from any place with Touch Trace Telephone Tracking: Trace rail cars with Touch Trace: dial 1-877-ShipCSX (1-877-744-7279), options 2-1-3.
It'll ask for rail car code which is bnsf or ttgx abd then it's rail car # which is 6 digits. Dealer should have that info. Updates morning and night.