EU/UK Ranger Raptor Goosetuned

[Stoogey]

Hi all, anyone from the EU/UK had their RR Goosetuned yet? Going through the process myself now!

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[DirtDerrick]

Not yet. But after he's finished, you should be the most powerful/fastest RR around!
I've been working with Milltek & RamAir that's located somewhere around you. Hope to visit soon for a "work" trip. Would have loved to went to the GoodWood!

 

[dsmclark]

I’m going to get mine tuned by him too. Got my mpvi3 last week. Been busy with the kids all weekend so haven’t had a chance to do much with it. Did plug it in and it said controller not supported. I’ll have a play tomorrow see if I can run some logs

 

[Goosetuned]

Very cool, it’s super exciting to get these tuned!

 

[Goosetuned]

Not yet. But after he's finished, you should be the most powerful/fastest RR around!
I've been working with Milltek & RamAir that's located somewhere around you. Hope to visit soon for a "work" trip. Would have loved to went to the GoodWood!

Thank you man!

I’m going to get mine tuned by him too. Got my mpvi3 last week. Been busy with the kids all weekend so haven’t had a chance to do much with it. Did plug it in and it said controller not supported. I’ll have a play tomorrow see if I can run some logs

If you haven’t sent me an email, please do. I have gone through about 400 this weekend. I’m down to the last 30 tonight!

 

[Stoogey]

He couldn’t get it to work correctly unfortunately. I’ve gone to Lukos Engineering, sorted - couldn’t recommend enough

 

[Goosetuned]

He couldn’t get it to work correctly unfortunately. I’ve gone to Lukos Engineering, sorted - couldn’t recommend enough

To be clear, I have no issues on my end. HPTuners didn't have your OS defined properly so when you went to write the tune it wasn't writing to the correct addresses. That is not your fault, or mine.

This has since been fixed on HPTuners end. They have had roughly 75 updates in that time.

I will like to add I did assist you all day Friday, Saturday, and Sunday. Even took a phone call in off hours.

I let you keep the tune, and refunded you as well.

Just wanted to add that clarification! Glad you're sorted

 

[Stoogey]

To be clear, I have no issues on my end. HPTuners didn't have your OS defined properly so when you went to write the tune it wasn't writing to the correct addresses. That is not your fault, or mine.

This has since been fixed on HPTuners end. They have had roughly 75 updates in that time.

I will like to add I did assist you all day Friday, Saturday, and Sunday. Even took a phone call in off hours.

I let you keep the tune, and refunded you as well.

Just wanted to add that clarification! Glad you're sorted

Just to clarify, I spoke to HPTuners whilst you were waiting “2-3 Days for a response”, it wasn’t an issue their end, they explicitly stated it was an issue with the Tuner’s file. The tune wrote successfully everytime and considering I’d asked you more than 3 times if you’d tuned and EU raptor before and you said yes, that was clearly a lie.

However, when I got a UK based tuner to look into the logs, you left that map written on there with way too much timing and a load of engine knock. I also lost £130 in credits from HP tuners that I can’t get back…

Maybe just a one off, but what you stated above isn’t true.

 

[Goosetuned]

I’ve been trying to tune EU OS as well without any success but I’ll try again in a few days when I free my dyno.
For goose: they are defined same as out of europe OS and nothing significant change since the release, I checked everyday. People say gpf logic must be deleted and needs custom added parameters

Yes exactly. They are currently defining in mass amounts right now. It shouldn't be much longer.

 

[Goosetuned]

Just to clarify, I spoke to HPTuners whilst you were waiting “2-3 Days for a response”, it wasn’t an issue their end, they explicitly stated it was an issue with the Tuner’s file. The tune wrote successfully everytime and considering I’d asked you more than 3 times if you’d tuned and EU raptor before and you said yes, that was clearly a lie.

However, when I got a UK based tuner to look into the logs, you left that map written on there with way too much timing and a load of engine knock. I also lost £130 in credits from HP tuners that I can’t get back…

Maybe just a one off, but what you stated above isn’t true.

Customer support told you it was a tune file issue, not the engineering team I was talking to, directly? Got it, makes sense. The 2-3 days I told you was their engineering team, not customer support. I speak directly with the engineering team when I have these sorts of issues. These are the ones who provide customer service (the ones you spoke with) knowledge, btw. A little patience here would've been nice.

Just because a tune "wrote successfully every time" doesn't mean it writes the proper memory addresses. It clearly wasn't right which was very low load (looked identical to the stock tune). Also there was 0 engine knock in any of the logs if your tuner knew what he was looking at. Load wasn't nearly high enough to come remotely close to the knock threshold. It was actually adding timing...You have the logs, you can open them yourself and look at them. I didn't leave anything on your ECU, you did (if you flashed it). You were doing all of the flashing. I told you to flash the stock tune back on to your truck and give me 2-3 days, you couldn't be patient. Now it seems as though you didn't do that either.

I have tuned close to 20 EU trucks at this point, I have no reason to lie. I don't need your money which is why I happily refunded you (even though my return policy says NO after a file was sent).
You were impatient, wanted your money back, and I did exactly what you wanted. You can't lose money on credits if you licensed the ECU file you sent me. The same licensed file you still have. Unless you jumped ahead and didn't follow my instructions. Because that's not how it works.

Your whole reply here honestly makes me feel like you never flashed my tune to begin with, and just took my tune and got your money back. I surely hope that's not the case.

The least you can do is let people know I actually took time out of my extremely busy weekend to TRY to help you out. I don't run HPTuners, nor do I manage their engineering team/schedule. Which is why I asked you for your patience.

I did all I could to help you. You were too impatient to allow me to do what I do.

 

[Stoogey]

It’s nothing personal, but you clearly hadn’t tuned an EU Ranger at the time when you tried to do mine, so you lied. Even if you have done 20 since, that’s what left a sour taste.

I’m more annoyed about it because after another tuner looked at the logs from the truck (that you also had), it had way too much timing advance, wasn’t boosting past stock and knocking like hell, to which you left installed on the truck! Sorry ‘I’ left installed as you didn’t tell me there was an issue and didn’t tell me to flash the stock tune back as you were convinced it wasn’t writing into the truck at the time??? You’re the expert, not me. You had the logs so that you could have told me that it was running rough. I just checked the email you trail - nothing about loading the stock file back, no warning the truck was running poorly, no nothing. I was left with the truck running like a bag of s**t when it’s my daily.

All I was hardly impatient when I spent 3 days trying to get your tunes to work? Doing logs up and down the motorway, not to mention being left with a tuning device and wasted credits I can’t get my money back for (because I wrote your tune 4 times). Also I couldn’t ‘steal’ your tune and as they’re locked anyway, so no idea what that’s meant to mean?

My experience wasn’t a good one. You clearly have a following and can tune well, but you lied when I asked if you’d managed to tune a EU Ranger, you should of just been open and said you hadn’t yet.

I won’t respond after this as it’s been enough of a headache as it is, people can form their own opinions anyway,

 

[Goosetuned]

Stuart, the base file I sent you was from an EU truck that made +80hp on the first flash I had just done, please don't call me a liar. I don't lie, it doesn't do anyone any good.

Your truck wasn't knocking. If that is the tuner you used, I'm sorry to tell you he's incorrect and likely incompetent when it comes to ecoboosts. Feel free to post your log here with all the 'knock' your tuner claims he saw. There was not only 0 knock for the ENTIRE log, but it was adding timing just like a stock tune does. When a truck is knocking it doesn't add timing, it removes it....

That's because your ruck was running exactly like stock, not rough, not "like a bag of s***", none of that. Whoever you had look at your log has no idea what they are talking about unfortunately.

Not impatient? I asked you to please allow HPTuners a couple days. Instead of waiting:

* You called me (I state via email not to do this unless it's an emergency),
* You messaged me here (I state via email not to ever do this)
* You emailed me in the right place twice more, back to back.

This all took place within 5hrs.

Finally when I heard back from them just 2 short hours later that same day, I asked you to send me your diagnostic file and you never did, and instead asked for a refund.

Sometimes issues that are out of both of our hands can come up on new HPTuners releases. Things can happen. But it takes a little time to get things sorted. As seen above, others are still having issues. But they are waiting patiently. Please don't try to blame these issues on me.

I did everything I could possibly do to help you, all the way up to giving you everything back. All I want are for my customers to be happy, and enjoy coming together as a community and mod trucks.

 

[Goosetuned]

I can confirm that my truck also add timing on stock form. So goose, you say that after some updates now everything should be fine? That still does not explain why 292 and 392hp are the same. I wrote you few days ago in facebook and you said you not tune anymore trucks you can’t be at the shop physically which I find wierd, or maybe you did not wanted to help me bcs I am also a tuner.

I will PM you. What I meant is I will no longer provide file service to other tuners in other countries

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