Ford ordering process - Bah Humbug

[ehubb]

Ordered a plain Raptor with no options the 3rd week of October. Nothing but an acknowledged order since. You'd think they'd put customers into a minimal CRM system and send periodic updates, send news and marketing info, have a set of projected dates for each stage of the process, etc. I get it, Ford has only had ~100 years or so in business to figure out how to structure a great customer experience so I guess I shouldn't have any expectations for *any* level of sophistication or customer care.

Anyway, Merry Christmas!

Sponsored

 

[stuartmunto]

Didn’t they stop Raptor production after October? They’ll resume production with the 2025 model in early 2025?

 

[Boosted6G]

First '25 Raptor builds are mid January if I remember right. Production Weeks: 1/13-1/27.

I imagine scheduling and VIN assignment for lower priority numbered customer builds should be assigned very soon. I have a '25 Raptor on order, priority code 06. I have my fingers crossed I get an update soon.

 

[DryFly]

I ordered about two weeks after you and I haven't even received any sort of order acknowledgement at all. Stopped by the dealer and and they claim that the order is in and that Ford does not always send a confirmation. Not sure what to think.

 

[Muffin1]

This article states Jan. 25th production begins.
https://fordauthority.com/2024/12/2025-ford-bronco-and-ranger-production-pushed-back-two-weeks/

 

[Boosted6G]

I ordered about two weeks after you and I haven't even received any sort of order acknowledgement at all. Stopped by the dealer and and they claim that the order is in and that Ford does not always send a confirmation. Not sure what to think.

They always send an order confirmation. I received mine the next morning. And you get an update every 45 days or when something has changed in the status.

 

[DryFly]

I am having a hard time believing the dealership that I Ford randomly does not send confirms on what they described as "specialty" vehicles. I am seeing local dealers posting 2025 RR with VIN's on their websites currently.

Sponsored