Dpowhatan
Well-Known Member
- First Name
- Don
- Joined
- Nov 8, 2023
- Threads
- 14
- Messages
- 271
- Reaction score
- 318
- Location
- Powhatan, VA
- Vehicle(s)
- 08 F150, 16 Escape, 17 Fusion
- Occupation
- Emergency Management Specialist
- Thread starter
- #1
About a month ago, I posted where my Ranger was delivered missing the passenger side taillight screws.
When I noticed it, I contacted my dealer who promptly ordered some but in the interim, they had some that fit. When the ordered screws showed up about a week later, they had me come in and pick them up. I was happy that they offered to fill up my gas tank for the inconvenience. I was impressed that the dealership would do this. True service after the sale!
As we all know, @Ford Motor Company monitors this forum. So I was a bit surprised when the Ford Social Media team reached out to me for more information. I explained to them that although the screws were missing, and there was slight damage to the driver’s side wheel molding, the dealer addressed both very quickly and I was very happy with their response.
I was then contacted by the Ranger dept. from Ford. I again explained that the dealer made me “whole” again and I didn’t have any outstanding issues. Imagine my surprise when Ford told me they were providing me with their Premium Care Maintenance Plan free of charge to compensate me for my inconvenience. Wow!
So Ford, if you are reading this post, I applaud you for your actions. It’s very easy to sling mud, but I think it’s just as important to highlight the positives when they are warranted. And this was definitely a highlight!
Kudos!
When I noticed it, I contacted my dealer who promptly ordered some but in the interim, they had some that fit. When the ordered screws showed up about a week later, they had me come in and pick them up. I was happy that they offered to fill up my gas tank for the inconvenience. I was impressed that the dealership would do this. True service after the sale!
As we all know, @Ford Motor Company monitors this forum. So I was a bit surprised when the Ford Social Media team reached out to me for more information. I explained to them that although the screws were missing, and there was slight damage to the driver’s side wheel molding, the dealer addressed both very quickly and I was very happy with their response.
I was then contacted by the Ranger dept. from Ford. I again explained that the dealer made me “whole” again and I didn’t have any outstanding issues. Imagine my surprise when Ford told me they were providing me with their Premium Care Maintenance Plan free of charge to compensate me for my inconvenience. Wow!
So Ford, if you are reading this post, I applaud you for your actions. It’s very easy to sling mud, but I think it’s just as important to highlight the positives when they are warranted. And this was definitely a highlight!
Kudos!
Sponsored
!! Love reading this! I hope I get a response from them soon. Thank you for sharing.
