Gbreadman32
Member
- Thread starter
- #1
Hey, everyone. Looking for input on what if anything can be done in this situation. I took my 3 week old XLT for linex today. Most of it looked even and the lines looked clean but when I got home, upon closer inspection I saw a few issues.
1)The holes in the back rail weren't covered and they sprayed through them onto the outside of the bed. I know I'm probably the only one who will see this because it's between the cab and the bed, but it came across as pretty lazy and it bugged me. One piece of tape under there would have kept that clean.
2)What masking they did do between the cab and the bed looked like it was in contact with the rear rail, causing the spray to kind of run and flake off.
These are two different pictures in two different places.
The whole back rail looked thin, inconsistent and rest to flake off.
I sent these exact three pictures to the vendor and they called me back within 2 minutes. They told me to bring it back and they'd clean it up. After a 30 min drive back there, they took a razor blade to the flaky parts in the back and cut it all the way back to where you can see paint in and spots. They said they couldn't do anything about the overspray and said I was good to go. They said nobody has ever complained about that before. I told them it looked like a lazy job and I felt like they rushed it(they finished in under an hour from the time I gave them my keys when I was told it would be two). They said there was no fix and asked me what I wanted them to do. They had charged me $300 for labor on top of supplies so I said I felt I should get at least half that back because they rushed. The service tech I was talking to went and got the owner who initially said $150 back was crazy. He ranged in arguments from "this is right, this is how it's done" to getting pissed at me when I told him social media said it was messy. He then told me he would give me a full refund and strip the whole liner back off and it would take 3 days. He straight up said i
I was just trying to get money back and nothing he offered would make me happy(he hadn't offered any fix other then the 5 minute "cleanup" they did). Begrudgingly he finally gave me $150 cash and asked me not to post a review. They are 5 stars on Google, Facebook and everywhere I looked, which is why I went to them. We were both pretty hot and I had just been told to drive 30 min back to the shop and then told it was fine so I took the $150 and left because that was the solution I proposed. Clearly they know it was not done properly because they told me to come back as soon as I sent the pictures and they didn't want me posting a review online.
The big question is what can I do about this? My biggest concern is that the back rail is now susceptible to rust because they took a razor blade to it and cut it back to the paint(which they said had been sanded). I'd rather have this fixed and relined and protect the vehicle than get the $150 back but, the owner was a jerk and doesn't seem interested in making it right. The next closest linex place is an hour away. If I contact corporate is there any chance they get another vendor to fix it? One person on Facebook said they got them to take their whole bed off and linex the back because that part has no clear coat and the linex won't come off there.
1)The holes in the back rail weren't covered and they sprayed through them onto the outside of the bed. I know I'm probably the only one who will see this because it's between the cab and the bed, but it came across as pretty lazy and it bugged me. One piece of tape under there would have kept that clean.
2)What masking they did do between the cab and the bed looked like it was in contact with the rear rail, causing the spray to kind of run and flake off.
These are two different pictures in two different places.
The whole back rail looked thin, inconsistent and rest to flake off.
I sent these exact three pictures to the vendor and they called me back within 2 minutes. They told me to bring it back and they'd clean it up. After a 30 min drive back there, they took a razor blade to the flaky parts in the back and cut it all the way back to where you can see paint in and spots. They said they couldn't do anything about the overspray and said I was good to go. They said nobody has ever complained about that before. I told them it looked like a lazy job and I felt like they rushed it(they finished in under an hour from the time I gave them my keys when I was told it would be two). They said there was no fix and asked me what I wanted them to do. They had charged me $300 for labor on top of supplies so I said I felt I should get at least half that back because they rushed. The service tech I was talking to went and got the owner who initially said $150 back was crazy. He ranged in arguments from "this is right, this is how it's done" to getting pissed at me when I told him social media said it was messy. He then told me he would give me a full refund and strip the whole liner back off and it would take 3 days. He straight up said i
I was just trying to get money back and nothing he offered would make me happy(he hadn't offered any fix other then the 5 minute "cleanup" they did). Begrudgingly he finally gave me $150 cash and asked me not to post a review. They are 5 stars on Google, Facebook and everywhere I looked, which is why I went to them. We were both pretty hot and I had just been told to drive 30 min back to the shop and then told it was fine so I took the $150 and left because that was the solution I proposed. Clearly they know it was not done properly because they told me to come back as soon as I sent the pictures and they didn't want me posting a review online.
The big question is what can I do about this? My biggest concern is that the back rail is now susceptible to rust because they took a razor blade to it and cut it back to the paint(which they said had been sanded). I'd rather have this fixed and relined and protect the vehicle than get the $150 back but, the owner was a jerk and doesn't seem interested in making it right. The next closest linex place is an hour away. If I contact corporate is there any chance they get another vendor to fix it? One person on Facebook said they got them to take their whole bed off and linex the back because that part has no clear coat and the linex won't come off there.
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