Bt_okst
Well-Known Member
- Thread starter
- #1
You can contact your dealer and get the train car info from them, as I did. Sadly my RRaptor is held up at the train depot near Hammond, IN. and has been since Jan. 31st. Was told weather delays have stacked feight cars up and delayed deliveries. Ughhh
To get your rail car updates, follow the following instructions...
Steps to Track a Ford Order on a Train
Get the Rail Car Number: Contact your dealer and ask them to provide the "Rail Car Number" (e.g., TTGX######) from their Vehicle Visibility Report (VVR).
Identify the Rail Provider: Ask if it is CSX, Norfolk Southern (NS), or another line.
Call the Automated System:
CSX: Call 1-800-235-2352.
Norfolk Southern: Call 1-800-635-5768.
Navigate the Phone Menu: Follow prompts for "tracing" a shipment. You will need to enter the rail car number. For letters in the rail car ID, you may need to map them to numbers on your keypad (e.g., for CSX, you might need to press 66 for 'N', 55 for 'K').
To get your rail car updates, follow the following instructions...
Steps to Track a Ford Order on a Train
Get the Rail Car Number: Contact your dealer and ask them to provide the "Rail Car Number" (e.g., TTGX######) from their Vehicle Visibility Report (VVR).
Identify the Rail Provider: Ask if it is CSX, Norfolk Southern (NS), or another line.
Call the Automated System:
CSX: Call 1-800-235-2352.
Norfolk Southern: Call 1-800-635-5768.
Navigate the Phone Menu: Follow prompts for "tracing" a shipment. You will need to enter the rail car number. For letters in the rail car ID, you may need to map them to numbers on your keypad (e.g., for CSX, you might need to press 66 for 'N', 55 for 'K').
- Tracking Information: The system will provide the location of the rail car, such as the last city it passed through or its arrival at a rail yard.
- Final Delivery: After the train, the vehicle is transferred to a convoy (truck) for final delivery. Tracking often switches to services like United Road once it leaves the rail yard.
- Patience: Updates can be delayed by 24–48 hours.
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