Fox 2.5 squeaking struts - advice appreciated!

[B1rdflu]

Hi all,
About a week ago I started hearing some very noticeable squeaking coming from my Fox 2.5 struts that have been on the truck for just over 90 days. They were purchased through a Fox dealer and professionally installed. The installer reached out to Fox and they suggest multiple options: 1. disassemble the front end and send the struts in for assessment. 2. Purchase new struts, reinstall and then assessing/refunding the defective units. 3. See if the dealer will swap them for new units.

Here's the kicker though, in none of these cases is Fox willing to cover *any* labor! Is this normal, especially if they are indeed defective?!?!? This seems a bit crazy to me, assuming the issue can't be traced to the install itself. If this were a super-technical, precarious operation like installing an engine for instance, I get it. But it's struts. They go in one way, torque to spec (re-torque if specified), done.

Anyhoo, let me know what you all think. I'm pretty disappointed in the response from Fox so far.

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[Wolfman00]

it’s probably at the top hat. if yours are the 2.5 performance series- that plastic ring at the top rubs the coil. hit it with some spray silicone. i did that to my 2.0 on my 2020 and that took care of it.

 

[B1rdflu]

Ah! I'll try that, thank you for the suggestion! I'm having a hard time believing *both* units would go south at the same time with some serious internal issue.
Thanks again!

 

[Wolfman00]

Ah! I'll try that, thank you for the suggestion! I'm having a hard time believing *both* units would go south at the same time with some serious internal issue.
Thanks again!

yeah if both are doing it that makes sense. fox actually told me about the spray. said it’s common until they wear in. they were right!

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