B1rdflu
Active Member
- Thread starter
- #1
Hi all,
About a week ago I started hearing some very noticeable squeaking coming from my Fox 2.5 struts that have been on the truck for just over 90 days. They were purchased through a Fox dealer and professionally installed. The installer reached out to Fox and they suggest multiple options: 1. disassemble the front end and send the struts in for assessment. 2. Purchase new struts, reinstall and then assessing/refunding the defective units. 3. See if the dealer will swap them for new units.
Here's the kicker though, in none of these cases is Fox willing to cover *any* labor! Is this normal, especially if they are indeed defective?!?!? This seems a bit crazy to me, assuming the issue can't be traced to the install itself. If this were a super-technical, precarious operation like installing an engine for instance, I get it. But it's struts. They go in one way, torque to spec (re-torque if specified), done.
Anyhoo, let me know what you all think. I'm pretty disappointed in the response from Fox so far.
About a week ago I started hearing some very noticeable squeaking coming from my Fox 2.5 struts that have been on the truck for just over 90 days. They were purchased through a Fox dealer and professionally installed. The installer reached out to Fox and they suggest multiple options: 1. disassemble the front end and send the struts in for assessment. 2. Purchase new struts, reinstall and then assessing/refunding the defective units. 3. See if the dealer will swap them for new units.
Here's the kicker though, in none of these cases is Fox willing to cover *any* labor! Is this normal, especially if they are indeed defective?!?!? This seems a bit crazy to me, assuming the issue can't be traced to the install itself. If this were a super-technical, precarious operation like installing an engine for instance, I get it. But it's struts. They go in one way, torque to spec (re-torque if specified), done.
Anyhoo, let me know what you all think. I'm pretty disappointed in the response from Fox so far.
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