Hi Ryan, it's Matt from Ottawa Ontario Canada. I just bought a new Ranger raptor. It's been sitting at the dealership since July 31 and it was discovered that the instrument cluster was burnt or not working just like yours so I'm curious to know how long it took to get yours fixed or even if it is fixed?
It is still not fixed, it’s been 20 days since the issue started and 19 days since it’s been in the shop. I am being told that they are waiting on a new instrument cluster to be available and shipped to the dealership. I have also been told that Ford is putting extra effort in addressing these issues with their 24’ trucks, but we will see how true that is.
Yet new Rangers are being built everyday with one. I know that is two different supply chains, but it still would chap my ass with that answer they gave.
100%. My ass is certainly chapped for a few reasons. Mainly that I feel like I am getting the runaround from Ford Customer Service and they dont really care to help get this resolved for me. The other is just bad luck. This is my first Ford ever and of course I get a Lemon.
Probably the supplier gave Ford some feel-good number about a low failure rate so Ford only ordered 1 spare per 1000 units instead of 1 per 100 units (making numbers up here). Or maybe Ford did it to save money, but given their active campaign to improve QC, warranty, and recall numbers I find it hard to believe they would do something like this intentionally. I've been wrong before though...
I think part of the problem also is that since this is a global derived model even though the North American Rangers are built in Michigan, most of the bits and bobs pieces are sourced overseas and probably primarily Asia.Probably the supplier gave Ford some feel-good number about a low failure rate so Ford only ordered 1 spare per 1000 units instead of 1 per 100 units (making numbers up here). Or maybe Ford did it to save money, but given their active campaign to improve QC, warranty, and recall numbers I find it hard to believe they would do something like this intentionally. I've been wrong before though...
I do not believe they are doing anything intentionally, but what is bothersome is that the truck is under warranty, the part isnt available, and they are just telling me to wait. Meanwhile my truck is sitting in a service bay collecting dust and who knows how long it will be before the part is available. If they provided some sort of timeline, I could live with that, but they are not. They are making new trucks everyday with that same part in Detroit, MI - I just dont get why they cant get an extra instrument cluster and provide it to someone who has already purchased a truck, its ridiculous.Probably the supplier gave Ford some feel-good number about a low failure rate so Ford only ordered 1 spare per 1000 units instead of 1 per 100 units (making numbers up here). Or maybe Ford did it to save money, but given their active campaign to improve QC, warranty, and recall numbers I find it hard to believe they would do something like this intentionally. I've been wrong before though...
I am in a Loaner F-150. The RR is totally drivable, it’s just stuck in the normal drive mode. Like you said, I do have other options to monitor speed and can use the Ford app to monitor fuel levels, so that is certainly an option. I would really only consider doing that if Ford gave me a solid shipping date for the part.
Lemon Law has pitfalls also. Soon as you invoke it, anything in motion by Ford will stop in its tracks. Plus you will never be made 100% whole back from the deal after they deduct fair use and you will lose having the trade in value of the vehicle for future tax offsets on any new to you vehicle you get to replace it.
Thanks for the advice there, I do appreciate it. Lemon Law claim will be a last resort, I am hoping Ford will do the right thing and help me either get back into my Raptor or help me get into a new one.
