Free Alignment in first year / 12k miles?

[alrashid2]

Hey guys, anyone know if this is true? I read that your first alignment is free under Ford factory warranty in the first year or 12,000 miles.

I had my camshaft phasers replaced which involved pulling the cab on my truck. Of course, now the steel wheel is slightly cocked right when driving straight... my truck has been to that dealership 3 times and a total of 12 days and I honestly rather not go back to them and am thinking of stopping by another dealership.

But if it's not free, I rather go to a local chain and just buy a LIfetime wheel alignment now instead.

Has anyone had this done?

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[Jason B]

Pulling the cab should not have affected alignment. What likely happened was that they didn't connect the steering shaft as it was before disconnection.

 

[alrashid2]

Pulling the cab should not have affected alignment. What likely happened was that they didn't connect the steering shaft as it was before disconnection.

That's what I'm thinking, but that would still be adjusted with an alignment right?

 

[STEVE_K]

It could possibly be adjusted by alignment.... However (and I could be wrong), adjusting it back to center instead of re-installing it correctly might limit adjustments in the future.

 

[alrashid2]

It could possibly be adjusted by alignment.... However (and I could be wrong), adjusting it back to center instead of re-installing it correctly might limit adjustments in the future.

Fair enough. It isn't very much off, but I'm picky, especially since it was perfect before.

Holding my steering wheel straight and center I can tell it's on the edge of turning it left. Taking the wheel and wiggling back and forth between engaging turning left and right, the center is slightly right.

I'm trying a second dealer on Fri, figure it's a good way to test out their service center!

 

[NevadaJim]

The steering shaft should be master splined.

 

[alrashid2]

The steering shaft should be master splined.

Interesting... wonder if maybe theyre not?

 

[OxygenMask]

Maybe a bent tie rod?

 

[alrashid2]

Nah, haven't hit any bumps whatsoever or gone off road yet. Only have 2k miles on her

 

[got3fords]

Fair enough. It isn't very much off, but I'm picky, especially since it was perfect before.

Holding my steering wheel straight and center I can tell it's on the edge of turning it left. Taking the wheel and wiggling back and forth between engaging turning left and right, the center is slightly right.

I'm trying a second dealer on Fri, figure it's a good way to test out their service center!

Let us know how it goes. I too have zero tolerance for a crooked steering wheel. (and lazy people)

 

[alrashid2]

Second dealership visit happened today. So much better!

Got me in and out in 45 minutes, and they actually saw my issue and fixed it! Steering wheel is spot on. And I got an invoice with exact details of the job, including the before and after toe adjustments to correct it.

This dealership wrote more about my steering wheel adjustment than my original dealership did about the entire cam phaser replacement job

Earned my business today.

AND I can confirm it was free under warranty. Paid nothing.

 

[ColeTrainsRR]

I brought mine in after putting in thr leveling kit and they did the alignment under warranty lol

 

[got3fords]

Second dealership visit happened today. So much better!

Got me in and out in 45 minutes, and they actually saw my issue and fixed it! Steering wheel is spot on. And I got an invoice with exact details of the job, including the before and after toe adjustments to correct it.

This dealership wrote more about my steering wheel adjustment than my original dealership did about the entire cam phaser replacement job

Earned my business today.

AND I can confirm it was free under warranty. Paid nothing.

That is awesome. Hopefully that dealership is not too far. The dealer I bought my Raptor from is a rather large dealership. But I have been going to a small country dealer that's closer. So I am going there for service on my Raptor, as I have been on my 5G and my Focus before that. Love the small dealership feel. I see the same people there all the time.

 

[Geo8866]

Second dealership visit happened today. So much better!

Got me in and out in 45 minutes, and they actually saw my issue and fixed it! Steering wheel is spot on. And I got an invoice with exact details of the job, including the before and after toe adjustments to correct it.

This dealership wrote more about my steering wheel adjustment than my original dealership did about the entire cam phaser replacement job

Earned my business today.

AND I can confirm it was free under warranty. Paid nothing.

Since it is positive (and I live close to you) can you name the dealership?

 

[alrashid2]

Ciocca Ford in Quakertown!!

Also, this is hilarious: they already updated the Ford app with my visit yesterday! Meanwhile the cam phaser job and then visit immediately after still aren't in the Ford app from the other dealership from nearly a 3 weeks ago

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