The J-brace is now an active “customer satisfaction program”

[1986YellowRanger]

I noticed another post that said that orders were closed until they resolve the J Brace recall issue. I didn’t think there was a recall yet, but looked it up. Turns out there is an active Customer Satisfaction Program for this issue. My guess is that they are routing J-braces to assembly and will launch a full-blown recall after they have line-of-sight to enough inventory to cover production and the recall. The TSB was issued in Feb, but I didn’t think it was a formal CSP back then. The order book delay implies that maybe there will be a change announced soon.

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[pablo94sc]

About time.

 

[John E Davies]

Thanks for the update, I guess that explains why my order from three weeks ago is in limbo, with no updates.

John Davies
Spokane WA

 

[Gator21]

It’s been a CSP thing from the beginning.

 

[Wayfaring Ranger]

This has been a CSP since Feb 2024, before any trucks started being delivered.

Here it is mentioned in a Long McArthur video from 4 months ago, with the same campaign #:



and here's the thread we discussed it in:

https://www.ranger6g.com/forum/threads/j-brace-to-stiffen-front-corners-of-the-box.8768/post-147109

Like mentioned in that thread, the "CSP" likely only covers the free J-Braces when you purchase an official Ford topper. Ford isn't going to sell you an accessory for $5k that has the chance to break your truck without those braces.

 

[jeffers]

Thanks for the update, I guess that explains why my order from three weeks ago is in limbo, with no updates.

John Davies
Spokane WA

Huh, I just ordered mine today and paid for the installation.

 

[hand-filer]

Here's hoping the delays are due to a running change involving the inclusion of the J-braces.
I can handle the extra wait.
I wasn't too keen on having to hack off the corners of factory sealed metal to facilitate the installation of them.

 

[SyphioD]

Just received the braces today which I paid for with Ford points. I was able to request a line item in the sales contract with my dealer that they take on the cost of the install if I ordered the braces with points. This whole thing rubbed me the wrong way after dropping this amount on a truck to have to tear into it, even though I'm plenty capable.

Frankly I don't have much faith in this local dealer to perform the install - it wouldn't let me select the dealer for install from the Ford site when I ordered them.

The "guess" is nice but until this becomes an official recall my assumption is this continues to be an exercise in self sufficiency unless you're buying a $4k-$5k topper from Ford.

 

[Hdale85]

Well the dealer I was talking to told me today they won't be placing anymore Ranger orders until the J-Brace recall is addressed. Apparently some dealers are refusing to install them because you have to cut some stuff.

 

[markal49]

What a sh$t show!

C’mon Ford!

 

[CACTUSGREYFX4]

All the trucks that have been sold already....this going to be a major recall

 

[1986YellowRanger]

All the trucks that have been sold already....this going to be a major recall

Not really. Maybe 20k trucks out there right now, which is only a $5-7M recall at cost. That’s less than it will cost them when they have 200k trucks on the road in a couple years and the beds start collapsing. That type of clearly visible customer even impacts more than just the Ranger product line.

 

[CACTUSGREYFX4]

I know I will never have a cab on mine but will get them installed when the recall happens.

 

[wlarsen76]

I noticed another post that said that orders were closed until they resolve the J Brace recall issue. I didn’t think there was a recall yet, but looked it up. Turns out there is an active Customer Satisfaction Program for this issue. My guess is that they are routing J-braces to assembly and will launch a full-blown recall after they have line-of-sight to enough inventory to cover production and the recall. The TSB was issued in Feb, but I didn’t think it was a formal CSP back then. The order book delay implies that maybe there will be a change announced soon.

Hmm, I'm scheduled to have them installed on Friday. I wonder what this would mean for me.

 

[Wayfaring Ranger]

Why is this being called a recall when there aren't any recalls listed for the trucks?

A CSP is not the same thing as a recall. This sounds like one dealer saying something that no one else is aware of.

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