DJThruxton
Well-Known Member
- First Name
- Dennis
- Joined
- Jul 1, 2025
- Threads
- 7
- Messages
- 62
- Reaction score
- 79
- Location
- Long Beach
- Vehicle(s)
- 2024 Ranger XLT
- Occupation
- magazine stuff
- Thread starter
- #1
So, just had an interaction with my local Ford dealership -- Caruso Ford in Long Beach, CA -- and I wanted to give them props.
TLDR: Dealer made a mess in my truck interior and then took care of it right away.
Scheduled for them to do the side curtain airbag recall work on my '24 XLT, and do an oil change while it was there. Took advantage of their valet service so they came by picked up my truck, and dropped it off later that afternoon.
One problem. Got inside immediately after drop-off and noticed greasy handprints on my headliner, much like some other reports here. I immediately called the service department and let them know, and sent some pictures. However, It was two days before Christmas so didn't really have time to turn my truck over to them for a cleaning.
Got their email survey on Christmas night and filled it out accordingly with bad marks for the condition of the headliner. Went to bed and woke up to an email and a text from Christopher Woodson, the service manager, apologizing for the greasy handprints and saying they would take care of it right away. And, by right away, he said he could be over within 15 minutes to pick up my truck and take it back for the cleaning.
He came, picked it up, took it back to the dealership and had it back in my driveway within an hour's time. The greasy handprints were gone and Woodson again apologized for the issue.
I'm a returning Ford customer (back to the days of 88 Ranger and 94 F150) and new to this dealership. Customer service is a make or break issue with me and a business so I'll definitely be going back to Caruso for future service.
(included picture because I love looking at my truck)
TLDR: Dealer made a mess in my truck interior and then took care of it right away.
Scheduled for them to do the side curtain airbag recall work on my '24 XLT, and do an oil change while it was there. Took advantage of their valet service so they came by picked up my truck, and dropped it off later that afternoon.
One problem. Got inside immediately after drop-off and noticed greasy handprints on my headliner, much like some other reports here. I immediately called the service department and let them know, and sent some pictures. However, It was two days before Christmas so didn't really have time to turn my truck over to them for a cleaning.
Got their email survey on Christmas night and filled it out accordingly with bad marks for the condition of the headliner. Went to bed and woke up to an email and a text from Christopher Woodson, the service manager, apologizing for the greasy handprints and saying they would take care of it right away. And, by right away, he said he could be over within 15 minutes to pick up my truck and take it back for the cleaning.
He came, picked it up, took it back to the dealership and had it back in my driveway within an hour's time. The greasy handprints were gone and Woodson again apologized for the issue.
I'm a returning Ford customer (back to the days of 88 Ranger and 94 F150) and new to this dealership. Customer service is a make or break issue with me and a business so I'll definitely be going back to Caruso for future service.
(included picture because I love looking at my truck)
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