Response from Ford

[Sam55]

For those wondering if Ford really answers your questions, the answer is no. They ask you for all this information and then their response is; go make an appointment with your dealer. If you're having a problem or issue with your new Ranger (like I am), save yourself the trouble and just go back to your dealer. I thought maybe Ford would ask their engineers why my truck was doing what it was doing but unfortunately after several requests I could not get an answer. Sad.

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[Crapblaster]

Makes me wonder if it is just an AI bot.

 

[FossIsleBC]

For those wondering if Ford really answers your questions, the answer is no. They ask you for all this information and then their response is; go make an appointment with your dealer. If you're having a problem or issue with your new Ranger (like I am), save yourself the trouble and just go back to your dealer. I thought maybe Ford would ask their engineers why my truck was doing what it was doing but unfortunately after several requests I could not get an answer. Sad.

Perhaps @Ford Motor Company will chime in here with a comment other than "congratulations on your new vehicle. Welcome to the ford family"

 

[Pocket Sand]

The issue is clearly that they don’t want to pay someone to actually help and instead are sending you to the dealer.

 

[T-Rev]

While you do need to make an appointment with a dealer, my experience was that it was worth providing the information here on the forum via DM to Ford Motor Company. "Rai" in turn engaged a "Ford Truck Concern Specialist" named "Andrea" who helped advocate to get most all the concerns covered under warranty as well as try and escalate parts availability as possible.

 

[GARaptor]

While you do need to make an appointment with a dealer, my experience was that it was worth providing the information here on the forum via DM to Ford Motor Company. "Rai" in turn engaged a "Ford Truck Concern Specialist" named "Andrea" who helped advocate to get most all the concerns covered under warranty as well as try and escalate parts availability as possible.

Yes, my experience was the same. A customer experience specialist on the truck team contacted me directly with a case number and coordinated with the dealer.

 

[JimJa]

It's too bad Ford has the worst initial frequency of repair in the industry. Farley is aware and although he's trying, fixing the problem is huge and there has not been much progress. I get the fact it can't be done overnight, but clearly this needs a full court press by Ford.

My RR was built on January 22nd and not delivered to the dealer until 4 April with 66 miles. Ford's initial do not ship order for all Rangers because of the "Press Release" is tough to swallow. Ford didn't want another disaster intro as has previously happened.

I love my new RR ... except the software. Every time I start the truck it's a surprise. A different screen (or no screen) appears. Unfortunately some screens cannot be changed while the vehicle is in motion so I can't get back to where I want it to be, let alone the numerous screens are sometimes difficult to navigate. Web developers (my son is one) work with this software every single day and it appears just fine to them, but those developers need to take a perspective buyer aside and beta check the ease of use.

I asked my dealer to reload the software, but was told that unless there is an update to that software, the upload is not allowed by Ford. This is because software is controlled at Ford's headquarters and updates are done on-line from the headquarters.

 

[Wayfaring Ranger]

The ford account exists to document reoccurring issues and tap into the dealer/customer communication line to determine if the issue at hand is widespread and potentially a csb/recall or not. plus they also want to make sure the dealer can get your problem solved.

it's not a bot but it's also not someone that is going to go bother ranger engineers to get you a specific answer.

 

[Dpowhatan]

My experience with @fordmotorcompany was positive. My truck was delivered in early April. I posted the issue here and Ford asked for my info. They then followed up with emails and elevated my issue to the Ranger dispute team. In the end, they made things right and they also gave me the Ford Premium Maintenance Plan as a way to compensate me for my troubles.

 

[jrRaptor]

It's hit or miss. The response for my issue was to just work with the local dealer, which I had already done. Resolved after 3 very inconveniencing trips/tries. Compensation for troubles or efforts to resolve probably relies on whatever agent you get - typical in the customer service sector.

 

[SubaruRaptor]

It's too bad Ford has the worst initial frequency of repair in the industry. Farley is aware and although he's trying, fixing the problem is huge and there has not been much progress. I get the fact it can't be done overnight, but clearly this needs a full court press by Ford.

My RR was built on January 22nd and not delivered to the dealer until 4 April with 66 miles. Ford's initial do not ship order for all Rangers because of the "Press Release" is tough to swallow. Ford didn't want another disaster intro as has previously happened.

I love my new RR ... except the software. Every time I start the truck it's a surprise. A different screen (or no screen) appears. Unfortunately some screens cannot be changed while the vehicle is in motion so I can't get back to where I want it to be, let alone the numerous screens are sometimes difficult to navigate. Web developers (my son is one) work with this software every single day and it appears just fine to them, but those developers need to take a perspective buyer aside and beta check the ease of use.

I asked my dealer to reload the software, but was told that unless there is an update to that software, the upload is not allowed by Ford. This is because software is controlled at Ford's headquarters and updates are done on-line from the headquarters.

Ah yes lets change everything because some refuses to learn how software works. I assume you are also the same kind of person who clicks every download button on every ad and wonders why their computer is slow.

Its 2024, computers have worked like this for a long time.

 

[stemplar]

Ah yes lets change everything because some refuses to learn how software works. I assume you are also the same kind of person who clicks every download button on every ad and wonders why their computer is slow.

Its 2024, computers have worked like this for a long time.

Nobody said anything about changing everything, and you seem to be unaware of user experience (UX) design. Just because software is how it is and may functionally work doesn't mean that it was designed well or is as easy to use as it can and should be.

 

[madams144]

My experience with @fordmotorcompany was positive. My truck was delivered in early April. I posted the issue here and Ford asked for my info. They then followed up with emails and elevated my issue to the Ranger dispute team. In the end, they made things right and they also gave me the Ford Premium Maintenance Plan as a way to compensate me for my troubles.

Ditto

 

[BuLLg0d]

Perhaps @Ford Motor Company will chime in here with a comment other than "congratulations on your new vehicle. Welcome to the ford family"

My guess is that @Ford Motor Company is run by a marketing agency and not actually Ford. They only post "Positive vibes" posts and ignore actual customer concern posts. That reeks of a third party marketing company.

 

[pablo94sc]

Nobody said anything about changing everything, and you seem to be unaware of user experience (UX) design. Just because software is how it is and may functionally work doesn't mean that it was designed well or is as easy to use as it can and should be.

This. Just because it works doesn't mean it works well or is user friendly, especially in a vehicle.

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