Another Dumb Service Dept.

[cozzishc]

So I am about to order from Ford Accessories the Ford Performance Tuner out of Ford's Accessories catalog. We all got that right?

So I call one of the biggest Ford Truck dealership (in terms of sales) in the Boston area because that is closest to me at my new address. I thought going to a dealer that sells many Ford Trucks would be a good place to start. I call and the first "service advisor" had no clue what I was even talking about and would NOT let me speak with the Service Manager- won't go there! The second dealership, also a high volume truck dealership, told me, "we won't install Ford Accessories if you didn't purchase the vehicle from this dealership!" I tried to explain that I wanted to find a good local dealership to bring all my business to since I am new in area and got the "NO" again... Needless to say I will be calling both Ford Accessories and Ford Customer Service.

In the meantime is there anyone in this forum who can suggest a good Ford Service Dept near Boston, MA?

Sponsored

 

[Don Vandyke]

Wow that's just so sad.

 

[Fawnbuster]

So I am about to order from Ford Accessories the Ford Performance Tuner out of Ford's Accessories catalog. We all got that right?

So I call one of the biggest Ford Truck dealership (in terms of sales) in the Boston area because that is closest to me at my new address. I thought going to a dealer that sells many Ford Trucks would be a good place to start. I call and the first "service advisor" had no clue what I was even talking about and would NOT let me speak with the Service Manager- won't go there! The second dealership, also a high volume truck dealership, told me, "we won't install Ford Accessories if you didn't purchase the vehicle from this dealership!" I tried to explain that I wanted to find a good local dealership to bring all my business to since I am new in area and got the "NO" again... Needless to say I will be calling both Ford Accessories and Ford Customer Service.

In the meantime is there anyone in this forum who can suggest a good Ford Service Dept near Boston, MA?

Pompous arses

 

[Hoss]

What’s the name of the dealerships?

 

[VehicleNanny]

That is frustrating and puzzling. This seems like easy money for the dealership/technician.

I wonder if you bought the tuner through the dealership parts department if that would make a difference? If nothing else, contact the parts manager to see.

 

[ChronciallyChronic]

So I am about to order from Ford Accessories the Ford Performance Tuner out of Ford's Accessories catalog. We all got that right?

So I call one of the biggest Ford Truck dealership (in terms of sales) in the Boston area because that is closest to me at my new address. I thought going to a dealer that sells many Ford Trucks would be a good place to start. I call and the first "service advisor" had no clue what I was even talking about and would NOT let me speak with the Service Manager- won't go there! The second dealership, also a high volume truck dealership, told me, "we won't install Ford Accessories if you didn't purchase the vehicle from this dealership!" I tried to explain that I wanted to find a good local dealership to bring all my business to since I am new in area and got the "NO" again... Needless to say I will be calling both Ford Accessories and Ford Customer Service.

In the meantime is there anyone in this forum who can suggest a good Ford Service Dept near Boston, MA?

What are the names of the dealerships. It's time to call them out BY NAME.

 

[Sauce]

Im near Boston too and reached out to the dealership I just bought the truck from asking about the performance tune. They never even got back to me. I get the sense the performance tune is kind of case by case and some dealers do a lot of them while others have no idea it exists.

 

[Dre' Dawg]

I live in the North Houston area with several big Ford dealerships. I have found I get much better information and service from a small town dealership than the big volume shops. They have much less turn over and know me personally.

 

[isslandboy]

I would contact the Ford area service manager.

 

[TurboRanger]

I believe you can install it your self . You won't have the warranty that came with it

 

[iBrad81]

Ford dealers are extremely out of touch.
I went to my local AutoNation and a smartass young know it all service advisor tell me that my warranty would be void because I didn't get the tune installed before 500 miles, I had about 1200 miles at the time. I asked him to show me proof of that, needless to say he searched for about 20 minutes and couldn't find it, I then left and made an appointment at another dealer that was happy to take my money.

 

[Boosted6G]

I've purchased far more motorcycles than cars/trucks. I've learned over the decades that dealerships are effectively useless once you buy a vehicle. I only use them for necessary recall work. I don't even order parts from them.

If you're ever lucky enough to find a good and competent mechanic/service department, treat them like royalty. Because they are as rare as unicorns.

 

[TurboRanger]

Call Ford customer service and tell them you bought a Genuine FORD factory part and they won't install it. They will ask what dealer are you having a problem with and they will make the appointment for you.

 

[Daweism]

So I am about to order from Ford Accessories the Ford Performance Tuner out of Ford's Accessories catalog. We all got that right?

So I call one of the biggest Ford Truck dealership (in terms of sales) in the Boston area because that is closest to me at my new address. I thought going to a dealer that sells many Ford Trucks would be a good place to start. I call and the first "service advisor" had no clue what I was even talking about and would NOT let me speak with the Service Manager- won't go there! The second dealership, also a high volume truck dealership, told me, "we won't install Ford Accessories if you didn't purchase the vehicle from this dealership!" I tried to explain that I wanted to find a good local dealership to bring all my business to since I am new in area and got the "NO" again... Needless to say I will be calling both Ford Accessories and Ford Customer Service.

In the meantime is there anyone in this forum who can suggest a good Ford Service Dept near Boston, MA?

It doesn't have to be a FORD dealer, ANY ASE certified mechanic can do it for you.

 

[Midlifec]

I ran into that also. I ordered installation with the tuner. Call the dealers found in the drop down box. I found one who honored the install price.

Sponsored